A Spanish influencer couple's dream trip to Puerto Rico turned into a nightmare on August 15, 2025, after they were prevented from boarding their flight due to incorrect visa information provided by ChatGPT. TikToker Mery Caldass, who boasts over 100,000 followers, shared a tearful video from the airport, revealing she had asked the AI chatbot if a visa was required for Puerto Rico. ChatGPT reportedly advised her that no visa was needed. However, while Spanish citizens are indeed visa-exempt, they must process an Electronic Travel Authorisation (ESTA) online to enter the Caribbean island.

The video quickly went viral, amassing 6.1 million views, and sparked a heated debate online. Many users criticised the couple for relying solely on artificial intelligence for critical travel details, with one commenting, "who trusts ChatGPT for those types of situations?". Caldass even jokingly accused the AI of "revenge" for past insults. This incident serves as a stark warning about the importance of verifying AI-generated information with official sources, highlighting the potential pitfalls of over-reliance on chatbots for crucial advice. The couple did eventually reach their destination.